Just like fiber keeps your internet fast and reliable, this upgrade is designed to make your account simpler, smoother, and easier to manage. Let’s explore some common questions you may have.
Northern Lights Fiber is upgrading the system that manages customer accounts and billing. This update improves reliability, security, and the way you access your account online. You’ll notice a new account portal experience, while your service itself remains the same.
Future phased changes are planned and will be shared as they’re ready, keeping you informed every step of the way.
On Tuesday, March 3rd, we will be moving to the new billing system.
During this transition, there may be brief disruptions to portal access, where you normally view your bill and manage services. While we expect the transition to go smoothly, we’ll keep you informed promptly if any unforeseen issues arise.
We’re investing in better tools to support our customers as we grow. The updated platform allows for more accurate billing, improved account management, and a smoother online experience.
Our goal is simple: keep your connection — and your experience — running smoothly.
No. Your internet, TV services and phone will continue without interruption. This change only affects billing and account access.
With the updated account experience, you can:
More improvements are planned after Phase One. We’ll share updates as new features roll out, giving you greater control over your services, including Borealis TV channel selections, add-ons and more.
Yes. For security reasons, all customers will activate their account when the new system launches.
You’ll receive an email by March 3, 2026, with step-by-step instructions. If you don’t see it in your inbox, please check your junk or spam folder first. Still can’t find it? Give us a call at 888‑236‑2947, and we’ll be happy to help.
No. You’ll create a new password when you activate your account. A Microsoft, Yahoo or Google account will not be necessary to login.
Your service will continue. However, activating your account ensures uninterrupted access to billing and payment tools.
No. Your service plan and pricing are not changing as part of this update.
Most customers will keep the same billing cycle. If any changes apply to your account, we’ll notify you directly.
Customers with automatic payments may be asked to confirm their payment details to ensure uninterrupted billing.
Yes — once your payment details are confirmed in the new system.
Yes. The updated system includes enhanced security measures to protect your account and payment information.
You’ll receive official communications directly from Northern Lights Fiber. We will never ask for sensitive information by email.
If you’re unsure about a message, please contact us directly.
That’s it — no service interruption is expected.
We’re here to help make this transition as seamless as possible. We appreciate your trust in Northern Lights Fiber and ask for your patience as we work hard to provide an even better customer experience.
1-866-883-2173
Support Hours:
Monday to Friday …………………… 8 AM to 6 PM
Saturday …………………………………. 8 AM to 5 PM
Sunday & Statutory Holiday …. Closed
Holiday hours may vary
The after-hours team can create service tickets if technical support if needed.
